Privacy and Security

At Air Arms we take the privacy of our customers very seriously. Please read our policy to understand how we will treat your personal information when you use our site. Any changes made to this policy will be posted on our website. We will at all times comply with new General Data Protection Regulations GDPR and make sure that we keep your data secure.



We may collect any and all information that you voluntarily provided to us. This can include all or some of any interactions that you have with

The information we collect can include:

  • Your name and email address (Newsletter sign up)
  • Your name, address, telephone number, email address and credit debit card details (Merchandise purchases)
  • Your name, address, telephone number, email address and date of birth details (Warranty Submission)

We will also collect anonymous data about your use of our website, mostly via cookies. You can read more about this in our cookie policy

We do not sell or give your email addresses to other companies for their own marketing purposes without your prior permission. We may need to contact you with reference to an order that has been placed.


At Air Arms we will use your personal information to provide you with a personalised service. If you have chosen to receive them, we will also use your information to provide you with email updates and newsletters. If you wish to be removed from this service please click the unsubscribe link in the email correspondence we send to you or email us at with your full name and email address, and UNSUBSCRIBE as the email subject and we will remove you from our mailing list. We may also use your information to process any transactions that you undertake with us and for internal administration and analysis.


We will not share / transfer information that personally identifies you to anyone else without your prior knowledge and approval at the time it is collected from you. You will also have the opportunity to indicate whether you wish to decline to receive promotional or marketing material about other products and services provided by Air Arms and our partners. Please note, however, that we will make contact with you about matters that affect your use of our website for example the status of your orders or direct requests from you for information. We will release personally identifiable information if compelled to by law. We do not trade, rent or sell your personal information to third parties.


The information we hold about you will be accurate and up to date. You can check the information that we hold about you by contacting us at Should you find any inaccuracies, we will assist you to review, amend, update or delete your personal information that you have previously supplied to us. If at any time you believe that we have not followed our security and privacy policy with respect to protecting your personal information, or if you have questions regarding the collecting and or use of your personal information or regarding our privacy policy, please contact us. We will use all reasonable efforts to promptly address your concern.

You can request to have all of the information we store about you removed at any time. Simply email or write to us at Air Arms, Unit 5 6 Hailsham Industrial Park, Diplocks Way, Hailsham, East Sussex BN27 3JF


When you visit our website to browse, read, or download information, we collect and store some visitor information from you, such as the name of the domain and host from which you have accessed the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time which you access our website, and the Internet address of the website from which you linked directly to our website from. We use this information to help measure the traffic on our website and to help us make our website more useful and easily navigable. This information will be periodically reviewed and deleted.


By disclosing your personal information to Air Arms while using our website, e-mail or over the telephone, you consent to the collection, storage and processing of your personal information by us in the manner detailed in this privacy policy.

If you still have any concerns about our privacy policy, would like to request a copy of your personal information, change or delete your personal data or opt out from receiving any future emails and newsletters or information from us, please contact us at