Web Order Return / Order Cancellation
If you wish to Return an Item you must complete the Web Order Returns / Cancellation Request Form for a returns note*
If you wish to Cancel an Order you must complete the Web Order Returns / Cancellation Request Form**
- Returns must be made within 14 working days from receipt.
- Any item being returned must be in new unused undamaged condition and in original unopened packaging.
- You must enclose the returns note in the parcel.
- Please use a trackable service to return your parcel, we will not be held liable for lost returns.
- Allow 3–5 working days for returns processing from date of receipt.
- Approved returns will be refunded to the original payment method.
* Returned items will incur a restocking fee
** Cancelled orders will incur a PayPal fee (cancellation can only be done prior to dispatch)
Any Return Requests / Order Cancellations submitted will be responded to during our opening hours (Monday - Friday 9am–5pm)
Web Order Returns / Cancellation Request Form